Letter of the Month
The Doctors and Staff of The Beverly Hills Institute wish to thank all of our patients who were kind enough to send letters and emails keeping in touch with us and sharing feedback on their procedures. The following are actual client communications, reprinted with permission.
February 15, 2012
I am not sure if after my previous visits and procedures through the five years at your office; I have taken the time to write of the most “Extraordinary”, “Professional” and I must say “Excellence”, in the work I have chosen to have done in keeping myself looking and feeling good, as I have grown older through the years.
I remember first meeting Dr. Fleming and your incredible friendly staff some ten years ago now. Your kindness and understanding in what I wanted as a patient, blended with your professional opinion of how much or how little, turned out to be the perfect balance in my appearance as an aging male was right on, and for that I thank you.
Through the years I have come to not only trust you, but to know you and depend on further advice from you, in keeping myself looking and feeling great. Your staff is rally exceptional. Sharon is informative and detailed, quite the beautiful lady, as well as the girls at the front desk. Maria your assistant is the same and a true gem. I believe its Gordon the anesthetist is also detailed, informative and has great follow up, and just a great guy.
I am the kind of person that always likes to look as good as possible as I get older, without looking not natural or looking too perfect. I, like most people always like to feel great about myself inside and out.
I send the best to you Dr. Fleming, and all the staff that keeps your success machine turning and working. Continued good health, happiness in this great life, and I wish you well always.
October 25, 2011
Dear Dr. Mayer:
Please accept our company’s formal “Thank You” for the assistance you provided aboard your recent flight. We are all grateful that you were on board and freely offered your medical expertise when it was needed most. Without a doubt, you greatly improved a difficult situation.
We wanted you to know how much your efforts were appreciated — and that we look forward to serving you again soon. It will be our privilege to welcome you aboard American when your plans call for travel by air.
Thomas N. Bettes, M.D., M.P.H.
Director, Medical and
Occupational Health Services
Sent: 6/21/2011 9:51:08 P.M. Pacific Daylight Time
Subject: oh happy day…a note of gratitude to Dr. Mayer and staff
Procedure: Revision Rhinoplasty
Dear Dr. Mayer,
I am profoundly happy and relieved with the results of your artistry with my nose..it seems like the last few years have been so brutal, each day a reminder of the botched job done to the center of my face; I can now put that sorrow behind me and look to the future with promise.
I can’ t begin to express my appreciation to you.. Out of all the many doctors (at least thirty) who I sought help from, you were the only one who suggested and executed the correct approach;
Last Wednesday on your operating table, your excellence, and unwavering confidence made me realize that I was truly in the best of hands.
Thank you and your wonderful staff for helping to restore what I thought was lost forever..